What are the advantages of having a virtual number?
The advantages of having a virtual number are that you can give your business local
look in an area you don't have business premises. We have virtual local numbers
for around 480 UK towns and cities.
How does a virtual number work?
When a customer calls your virtual number it will route to either your mobile or
landline. The customer will not know their call is being diverted and you will never
miss a call.
Am I tied to a contract?
30 days written notice is all we require to cancel your number and close your account.
This can be done by email, post or fax.
How long does it take for my number to be connected?
Virtual numbers are usually connected within 24 hours. Once we have received
your order, we will order the number straight away for you. The last few digits
of a virtual number (the bit after the STD code) are randomly generated.
How much will my virtual number cost me?
Virtual numbers are charged at
£15.00 + VAT
to set up and are then charged at
£5.00 + VAT
per month. Calls received on a landline are charged at 2.9 pence per minute + VAT
and calls received on a mobile are charged at 8 pence per minute + VAT. Charges
for 3 mobile are 27 pence per minute + VAT.
Can I have access online to change where my number is pointed to?
We do not offer online access to change where you number is pointed, but we can
do this for you free of charge. All you need to do is call
us or email us the new destination number and we can change it as soon as
possible for you. This service is available during normal working hours.
Are there any hidden charges?
There are no hidden charges, all charges are clearly explained on the website and
are all shown to you again before ordering to confirm that you understand the pricing
and have accepted the terms and conditions.
When will I be billed for this and when will the direct debit come
out of my account?
You will be billed on or around the 5th of every month. Direct debits will be taken
on or around the 19th of the month. You will receive your invoices by email.
If I have my number pointed to a mobile, can I then change it to
be directed to a landline at a later stage?
You can change where you would like your call to be pointed at any time by
calling or emailing us, and we will adjust the billing accordingly.
Can I add features to my virtual number?
You can add any of the added value
features to a virtual number that are featured on this site. If you would
like a feature that is not listed or advice on the best solution for you please
call us and we will be able to offer you help and
advice on how to get the call package you require.
What is per second billing?
We charge all calls received by the second. You only pay for the time you are on
the call. We do not round the calls up and if you are only on the phone for 30 seconds,
then 30 seconds is all you will pay for.
Can I monitor how many calls I am receiving to my virtual number?
You will receive an itemised bill every month so you will be able to see how many
calls you have had, how long each one lasted and where the call was made from. If
you would like to know this throughout the month rather than at the end, we offer
online call statistics where you can monitor your calls. This is great for customers
with adverts who would like to know how many calls they are getting from these adverts
and whether they are worth the money spent. Online call statistics are charged at
£5.00 + VAT set up and then £5.00 + VAT per month. Please call us on
0800 142 2499
for further details.
How can I tell if a customer has called my number directly or
has called my virtual number?
The best way of being able to differentiate between your calls is by adding a call
whisper. When you answer the phone you will receive a short message to tell you
where the call is from (this can be set by you to say whatever you like i.e. 'virtual
number calling' or 'a business call') all the customer will hear is the phone ringing.
You can then answer the phone appropriately.
Call whispers are charged at £5.00 + VAT set up and £5.00 + VAT monthly
Is there any other routing options other than landline or mobile like Skype or VOIP?
Yes, we can also route calls through to a Skype or VOIP number.